On public sector

Digitalization of the state: We don't think of the citizen as a customer

22. 5. 2025 / Martina Fojtů

Digitalization, efficient state, simplified communication with authorities. In technology circles, these words are more frequently used than the absence of snow among ski lifters. But the digitisation of state administration keeps failing to arrive. Why? Where is the problem? And don't we sometimes have unreasonable and unrealistic expectations? Tomáš Rutrle talks about all this in this interview. He is in charge of the digital solutions for the modern state section at Aricoma and has a great deal of experience. Because he was already on the topic of digitalization at a time when the Czech Republic was just beginning to use the Internet en masse.

A digital vault is in the pipeline. It can store personal documents as well as contracts and receipts

3. 10. 2023

 

Anything can now be done electronically. You can order lunch and groceries to take home, make a doctor's appointment, or enrol on a course at college. Meanwhile, what is still the music of the future is documentation. But that future is around the corner. A consortium of entities has been set up at the European Commission to deliver, within two years, a prototype European digital identity, which serves as the basis for electronic documents, internationally valid prescriptions for medicines or a driving licence that will be valid everywhere in the Union. Experts from Aricoma, who specialise in identity verification and authentication, also have a role to play in this long-awaited step forward.

A borderless Europe needs a defender. Its new generation is born

17. 8. 2023

 

Older generations will remember this. Long queues at the border, occasional butterflies in your stomach when the officer spends too long checking your documents. With the Czech Republic's accession to the European Union, checks at the borders of the member states have been abolished. This does not mean that borders are not protected. On the contrary. The Schengen Information System (SIS), for example, has been in operation for years, and in the last few weeks a new generation of SIS has been in place, forming one of the virtual shields of the Union's external and internal borders. Their defences are becoming more sophisticated, running continuously in the background, and there are already plans to improve them further. Specialists from Aricoma are involved in all this.