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On public sector Reflections

Digitalization of the state: We don't think of the citizen as a customer

22. 5. 2025 / Martina Fojtů

Digitalization, efficient state, simplified communication with authorities. In technology circles, these words are more frequently used than the absence of snow among ski lifters. But the digitisation of state administration keeps failing to arrive. Why? Where is the problem? And don't we sometimes have unreasonable and unrealistic expectations? Tomáš Rutrle talks about all this in this interview. He is in charge of the digital solutions for the modern state section at Aricoma and has a great deal of experience. Because he was already on the topic of digitalization at a time when the Czech Republic was just beginning to use the Internet en masse.

On technology Reflections

Better to have AI as a friend than an enemy

17. 6. 2024

 

I can think of three major technological innovations I've seen in my career: the internet (connecting everything), mobile (connecting all the time), and big language models (LLM, generative AI). The penetration of the first two has been relatively slow (within years). AI, on the other hand, has swept in like a hurricane.

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